Shipping policy

All orders are carefully prepared and dispatched within 24–72 hours after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order ships, you will receive a confirmation email with your tracking information.

International shipping

We ship worldwide. Estimated delivery times and what's included are shown below.

Delivery times are estimates and may vary depending on your country's customs procedures and local postal service. Plush Passion is not responsible for delays caused by customs clearance.

Shipment insurance

Every order is fully insured at no extra cost to you. If your package is lost or arrives significantly damaged, please contact us within 14 days of the estimated delivery date and we will resolve the issue promptly, either with a replacement or a full refund.

Customs, duties & taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. We recommend checking with your local customs office for more information before placing your order.

Incorrect addresses

Please double-check your shipping address before completing your order. Plush Passion is not responsible for orders lost or delayed due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us as soon as possible at your earliest convenience, we can only make changes before the order has been dispatched.

Questions?

If you have any questions about your shipment, feel free to reach out to our support team. We're happy to help track your order or resolve any delivery issues.